Privacy policy

This document describes how to manage the site with reference to the processing of personal data of users who consult it and their confidentiality. This is an information that is also provided pursuant to art. 13 of the RGPD 679/2016 – European Regulation on the Protection of Personal Data for those who interact with the web services of Competence S.r.l. – accessible electronically from the following address::, – corresponding to the home page of the agency’s website.

The information is provided only for this site and not for other websites that may be consulted by the user via links.


Following consultation of this site, data relating to identified or identifiable persons may be processed. “Owner” of the processing of personal data that may be processed following the consultation of our site and any other data used for the provision of our services, is Competence Srl, Via Antonio Kramer, 31, – 020129, Milan


The processing related to the web services of this site takes place at the headquarters of the website provider and is only handled by the technical staff of the office in charge of the processing, or by persons in charge of occasional maintenance operations.

The personal data provided by users who submit requests for the sending / receiving of information material (information, newsletters, brochures, etc.) are used for the sole purpose of performing the service or provision requested and are not disclosed to third parties, except for following possible cases:

Business Partners: Website Provider
Persons, companies or professional firms that provide assistance and advice to the Data Controller in accounting, administrative, legal, tax and financial matters;
Subjects whose right to access data is recognized by law or by orders of the authorities.


Navigation data

The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols. This information is not collected to be associated with identified interested parties, but which by their very nature could, through processing and association with data held by third parties, allow users to be identified. This category of data includes the IP addresses of the computers used by users who connect to the site, the URI (Uniform Resource Identifier) ​​addresses of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the operating system and the user’s computer environment. These data are used for the sole purpose of obtaining anonymous statistical information on the use of the site and to check its correct functioning and are deleted immediately after processing. The data could be used to ascertain responsibility in the event of hypothetical computer crimes against the site: except for this possibility, the data on web contacts do not currently persist for more than seven days.

Data provided voluntarily by the user

The optional, explicit and voluntary sending of e-mails to the addresses indicated on this site entails the subsequent acquisition of the sender’s address, necessary to respond to requests, as well as any other personal data included in the message. The data will be kept only for any registration required to send newsletters or brochures or information and will not be disclosed to anyone. Personal information relating to visitors to the website is not collected or used. Visitors remain anonymous.


Visitors to the site can register for our newsletter service. By registering, the user’s e-mail address will be automatically added to a list of contacts to which e-mail messages containing periodic updates with information, including commercial and promotional information, relating to initiatives, events or promotions may be transmitted. of the data controller.

To subscribe to the Newsletter, you can use the registration forms on the site by entering your name, surname, telephone number and e-mail address. The data entered will be used for the sole purpose of sending our newsletter via e-mail and will not be disclosed to third parties. The newsletters will be sent via HUBSPOT Pla


In compliance with the provisions of art. 5 paragraph 1 letter. e) of EU Reg. 2016/679, the personal data collected will be stored in a form that allows the identification of the data subjects for a period of time not exceeding the achievement of the purposes for which the personal data are processed.

The retention times of personal data provided through the website depend on the purpose of the processing carried out, in particular:

purposes related to technical navigation data for the correct functioning of the website: storage only for the relative session, at the end of which the data are deleted;
purpose of responding to the request for information / provision of requested services (maximum 12 months for contact request; 10 years for any administrative / accounting / financial documentation relating to the provision of a service);
newsletters, marketing or promotional communications generally via e-mail (maximum 24 months – until consent is revoked);
administrative-accounting management purposes: 10 years as per the terms of the law for the conservation of administrative / accounting / financial documentation.

Apart from that specified for navigation data, the user is free to provide personal data contained in the request forms to the data controllers or indicated in contacts with the Office to make online reservations, request the sending of information material or other communications. Failure to provide them may make it impossible to obtain what is requested.


Personal data are processed with automated tools for the time strictly necessary to achieve the purposes for which they were collected. Specific security measures are observed to prevent data loss, illicit or incorrect use and unauthorized access. There is no provision for an automated decision-making process for data processing.


The data controller is the company Competence Srl, in the person of its pro tempore legal representative, to which you can contact at any time to exercise your rights as provided for by the GDPR 679/2016, in particular, the right to request access to personal data and the rectification or cancellation of the same or the limitation of the processing that concern him or to oppose their treatment, the right to obtain a copy of the personal data being processed, the right to data portability, The interested party has the right to receive the requested information without undue delay and, in any case, at the latest within one month of receiving the request, which can be extended, if necessary, by two months; he also has the right to lodge a judicial appeal and complaint with the Supervisory Authority or the Guarantor for the protection of personal data ( Piazza Venezia n. 11 – 00187 Rome;, or protocol @

The aforementioned rights may be exercised by sending a request to the Data Controller at the following address: Via Antonio Kramer, 31, – 020129, Milan or via email


For the pursuit of the aforementioned purposes, Competence may communicate and have the personal data of the interested party processed, in Italy and abroad, including countries outside the European Union, to third parties with whom it has relations: the latter will provide them only the information necessary to perform the services requested by taking all measures to protect your personal data (Article 44 of the GDPR).